All frames and plaques include free shipping within Australia!

FAQs

Care of Frames & Plaques

Our frames and plaques are not designed to be indestructible!

They should be handled with care AT ALL TIMES

Hang or display with hooks / stands designed for the appropriate weight of the item.

Dust with a soft, clean microfibre cloth.

Do not rub or use detergent or sprays.

Do not place in direct sunlight.

Frames

Postage of Frames.

NOTE: All frames delivered by post will be supplied with framing acrylic in place of glass. This product is a lightweight , shatter resistant product that is virtually impossible to tell apart from glass in a frame. Coated with tough UV protectors, this high quality acrylic sheet in addition to other properties such as weather resistance and break resistance, makes it a very popular choice for artwork.

If you do require glass you will need to specifically request upon ordering and we will not guarantee against breakage in post.

Can I buy a mat only?

Yes, for photo mats 13x18, 15x20, $15.00 each + $10 postage within Australia
Certificate mats available $65 each + $15 postage within Australia.

Contact us for details admin@rjframing.com.au 

Can I get replacement glass?

Yes. It is available to be picked up from the ceremonies or can be posted. Plain $15.00, Diffused $25.00 Postage $15 within Australia.

Contact us for details admin@rjframing.com.au 

Is it difficult to mount the testamur into the frame?

No. Instructions are included on how to easily mount the certificate into the frame in the comfort of your home.

Simply remove the backboard by bending flexi pins, insert testamur over matboard aperture, apply tape (supplied) across two top corners and reassemble.

If I order online can I pick up my frame from a ceremony?

Yes, you will need to notify us of the ceremony and your frame will be ready for collection on the day. We can mount the certificate into the frame for you in a couple of minutes. 

Contact us for details admin@rjframing.com.au 

How long does it take to get the frame via online order?

Each frame is custom made and will be delivered within 4 weeks from receipt of your order. Any problems at all, you can contact our customer service on 0438 739 793 or email admin@rjframing.com.au 

Delivery Costs for frames

Delivery cost is calculated in the shopping cart according to your postcode. Below is an indication of postage costs.

Delivery price for first Small item: $15.00, additional Small items: $5.00
Delivery price for first medium item; (e.g. single certificate frame) $20.00, additional medium items: $5.00
Delivery price for Large item: $30.00 Melbourne metro $50 country

Plaques

How long does it take to receive a plaque via online order?

Each plaque is custom made and will be delivered within 4 weeks from the receipt of your order. For any queries, contact customer service on 0438 739 793 or email admin@rjframing.com.au

What do I need to supply for a plaque order?

Artwork– A digital My Equals copy can be supplied via the upload link to verify your qualification.

Or if we do not sight the original certificate we will accept an A4size, high quality, colour copy in either a PDF or EPS file format, authenticated on the front by either a Justice of the Peace/Lawyer/Police Officer/Pharmacist etc as being a true copy of the original. The authentication must not cover any text or artwork.

Copy must be attached with order or emailed to admin@rjframing.com.au 

Product Impression (Plaques)

R& J Framing and Plaques will provide an impression of your existing degree/certificate as per your order and as per the artwork approved by your university.

Dueto laws relating to intellectual property and for the customer's own interests, we will not print any wording or mark that is contained in any seal or logo belonging to any institution unless either:

*R& J Framing and Plaques has the express authority of the institution to make such replication;

or* the customer seeks and obtains the consent of the institution to authorize the replication.

Artwork Charges

A minimum initial setup cost of $40 applies to all logos or graphics provided to us for the first time. This does not apply to artwork for our contracted universities listed.

This is a once only charge. When your artwork has been set up and saved, unless an alteration is required, no further set up fees apply.

We normally provide a single pre production proof for your approval. If you require more extensive proofing it may be chargeable. If there is a charge involved we will notify you in advance.

Delivery Costs for Plaques

Delivery costs are calculated in the shopping cart according to your postcode. Below is an indication of cost.

Delivery cost within Australia $15 for plaques, $20 for larger items. Delivery cost for international is $75.

General Facts

How can I pay for the item?

You can purchase by:

Pay by credit card online using our secure National Australia Bank Payment Gateway. Direct credit or Pre-pay then collect at a ceremony at a participating University.

How are items posted?

Freight within Australia is by Australia Post and includes a tracking number. Freight outside Australia involves Registered Post where available and Air Post.

We can advise on expected delivery times but R & J Framing and Plaques accepts no responsibility for delays which are beyond our control.

If a delivery cannot be made due to

a. an incorrect or inadequate address provided by the customer

b. no person being in attendance to accept a delivery

c. customer not collecting item from Post Office

the item will be returned to us by Australia Post. The delivery will be rescheduled and an additional delivery and administration charge will be levied.

Undelivered Goods

If you have placed an order and have not received delivery within 4 weeks for frames and 6 weeks for plaques, please phone R & J Framing on 0438 739 793. Please have your order confirmation email on hand (you will receive this after you place your order).

GST

All prices quoted on this website are GST inclusive.

Currency

All prices quoted on this website are in Australian Dollars (AUD).

Returns Policy

View here.

Custom made items

Please choose carefully as we do not offer exchange or refund on any custom made items unless the item is faulty, signifcantly different to the artwork approved prior to production, or where otherwise required by law.

We will not accept responsibilty for errors in the information provided by customers. Although obvious errors may be detected, our system takes the information you provide directly into our software and cannot account for every variable. Please be sure to check spelling of names etc thoroughly.

We ask our customers to inspect their parcels before collecting from the post office. If there is evidence of damage during postage the item can be rejected and returned to us free of charge to the customer.

Is workmanship guaranteed?

Because we want you to display your item with pride we guarantee workmanship and the quality of all materials used UNLESS CARE INSTRUCTIONS HAVE NOT BEEN FOLLOWED.

Please inspect your parcel on collection and advise postal authorities if damage is evident. Any plaque damaged in transit will be replaced upon its return to us. (Return postage is at your expense).

Claims for damage must be notified within 2 days of delivery.

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